Calls · WhatsApp · Customer management, in one platform
Every ring is a chance.
Raneen sends every call to the right person and keeps WhatsApp chats and each customer's file in one place. No hardware, no wiring, and you take calls the same day.
- Fully cloud
- Arabic first
- Mobile and browser
- Live the same day
What changes for you
Three problems Raneen solves from day one
Calls ring and nobody answers
No call gets lost
Every call rings the right person in the order you set, and missed calls land on a follow-up list with an owner.
Customers repeat their story every time
Your team knows the customer before answering
The caller's name, file, chats and last call are on screen before anyone picks up.
Managing without numbers
Decisions backed by numbers
Answer rate, peak hours, each agent's performance, and whose phone rang without an answer.
Features
Everything your customer communication needs
A phone system, chats and customer files in one platform, on the web and on mobile.
Cloud phone system
Your numbers, extensions, business hours and recordings, all from one dashboard.
A call flow you design
Who rings first, for how long, who's next, and what happens after hours.
Call from anywhere
From the browser or the mobile app, always under your company's name and number.
Missed-call follow-up
Every missed call goes on a list, and you see who followed up and when.
WhatsApp Business
Your company's official WhatsApp number, with chats the whole team works from one place.
A file for every customer
Details, tags and relationship manager, plus every call, chat and note in one history.
AI call analysis
Coming soonTranscript, summary, customer mood and the next step for every call.
Supervisor dashboard
Answered and missed calls, peak hours and each agent's performance.
WhatsApp and customer management
Calls and chats in one customer file
Connect your company's WhatsApp number through Meta yourself, and your team answers customers from the same platform they take calls on.
- Your official WhatsApp Business number, in your company's name
- A shared inbox where every chat has an owner
- Meta-approved message templates for confirmations and reminders
- A file for every customer with the tags and fields you choose
- Call the customer from the chat in one tap
- WhatsApp messages are billed by Meta directly, with no markup from us
Call flow
Calls follow your rules
Draw the flow once and Raneen applies it to every call.
- Ring the relationship manager first, then their team
- Consecutive stages with a ring time you set for each
- Business hours in one tap, and a voice message after hours
- Forward to the on-call mobile when nobody answers
Your extension in your pocket
Agents call and answer wherever they are
A mobile app and a dial pad in the browser. Calls show the company number, and agents sign in with their mobile number and a code.
- Mobile app for iPhone and Android
- A browser dial pad with nothing to install
- Calls go out under your company's name and number
AI call analysisComing soon
Every call understood, not just recorded
After each call Raneen transcribes it in Arabic and analyses it, so you know what happened without listening.
- A transcript that understands Saudi dialect
- A three-line summary of every call
- The customer's mood, and whether they need a follow-up
- Every call classified by type
- A suggested next step for the agent
Get started
Three simple steps
- 1
We connect your number
Your current number or a new one, with the call flow that suits you.
- 2
We add your team
Every agent gets an extension and signs in to the app with their mobile number.
- 3
You answer and follow up
From day one every call and chat is in its place, and the dashboard fills with numbers.
Questions
Before you start
- Do we need hardware or wiring?
- No. Raneen is fully in the cloud, on the browser or the mobile app.
- Can we keep our current number?
- Yes. We connect your current number or provide a new one.
- Does the WhatsApp number stay ours?
- Yes. You connect it through Meta yourself, and the number and account stay your company's.
- Is setup hard?
- No. Connect your number, draw the flow, add your team, and start the same day.
- What if nobody answers?
- The call follows the flow, and if it still isn't answered it goes on the missed-call list.
- Who can see our customers' data?
- Only your team. Each company's data is kept apart and stored in Saudi Arabia.
Built for
- Real-estate marketing
- Clinics
- Car showrooms
- Online stores
- Education and training
- Service companies
Try Raneen on your company's number
We show you the system on your real case, and your team starts taking calls the same day.
Contact channels are coming soon.